Privacy Policy – Poira Labs LLC

Data Collection

We collect personal information that you provide to us when you use our services:

Contact information (name, email, phone number)
Educational institution information and student data
Payment information (processed securely through Stripe)
Technical data (IP address, browser type, device information)
Usage data, analytics, and application performance data
Communication records and support interactions

Payment Information

When you make a purchase, we collect and process payment information through our secure payment processor:

Credit/debit card information (processed by Stripe, not stored by us)
Billing address and contact information
Transaction history and payment receipts
Subscription status and billing cycles

🔒 Secure Payment Processing: All payment data is securely processed by Stripe, Inc. We do not store your complete payment card information on our servers.

Third-Party Services

We use trusted third-party services that may collect data:

Stripe - Payment processing and billing management
Google Analytics - Website usage analytics and performance monitoring
Firebase/Google Cloud - Application hosting and data storage
Vercel - Website hosting and content delivery
Customer support tools and communication platforms

How We Use Your Data

We use the collected information for the following purposes:

Providing and maintaining our educational software services
Processing payments and managing subscriptions
Customer support and technical assistance
Service improvement and new feature development
Security monitoring and fraud prevention
Legal compliance and regulatory obligations
Communication about service updates and important announcements

Data Retention

We retain personal data for different periods based on the purpose:

Account data: For the duration of your account plus 3 years for legal compliance
Payment records: 7 years as required by financial regulations
Support communications: 3 years for service improvement
Analytics data: 26 months (Google Analytics standard retention)
Marketing data: Until consent is withdrawn or account closure

Your Rights (GDPR & Privacy Laws)

Under GDPR and other privacy laws, you have the following rights:

Right to access your personal information
Right to correct inaccurate or incomplete data
Right to delete/erase your personal data ('right to be forgotten')
Right to restrict processing of your data
Right to data portability and transfer
Right to object to processing for marketing purposes
Right to withdraw consent at any time
Right to lodge a complaint with supervisory authorities

Cookies and Tracking

We use cookies and similar technologies. For detailed information:

View our detailed Cookie Policy

Data Security

We implement industry-standard security measures:

SSL/TLS encryption for all data transmission
Regular security audits and vulnerability assessments
Multi-factor authentication and access controls
ISO 27001 certified security management system
Regular data backups with encryption
Employee training on data protection and security

Contact Us

For privacy-related questions or to exercise your rights, contact us:

Poira Labs LLC

Data Protection Officer

Email: privacy@poiralabs.com

Address: 4477, 1007 N Orange St. 4th Floor, Wilmington, DE 19801, US

Phone: +1 218 304 4790

Policy Updates

This policy may be updated to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent website notice.