Refund & Cancellation Policy

Refund Policy Overview

Due to the nature of our digital educational software services, refunds are limited but available under specific circumstances.

Eligible for Refund

Refunds may be provided in the following situations:

• Technical issues preventing service use within 7 days of purchase
• Billing errors or duplicate charges
• Service cancellation within 48 hours of initial subscription
• Failure to deliver promised features as documented
• Legal requirement in your jurisdiction

Non-Refundable Items

The following are generally not eligible for refund:

• Services already accessed and used
• Custom development work already completed
• Training sessions already conducted
• Data migration services already performed
• Third-party software licenses

Subscription Cancellation

You can cancel your subscription at any time:

• Cancel through account settings or contact support
• Service continues until end of current billing period
• No automatic refund for unused time
• Annual subscriptions: contact for pro-rated refund consideration
• Enterprise contracts: refer to specific agreement terms

How to Request a Refund

To request a refund, follow these steps:

Refund Processing

Approved refunds are processed as follows:

• Refunds processed to original payment method
• Processing time: 5-10 business days depending on bank
• Partial refunds calculated based on usage and circumstances
• Currency exchange rates may affect international refunds

Disputes and Chargebacks

Before initiating a chargeback, please:

• Contact our support team to resolve the issue
• Allow reasonable time for resolution (7-14 days)
• Understand that chargebacks may result in account suspension
• Consider our dispute resolution process first

Contact for Refunds

For refund requests or questions, contact us: